Dilwale - Privacy Policy

1. Introduction

Welcome to Dilwale, Pakistan's leading platform for finding your life partner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and Pakistan’s data protection principles.

2. Information We Collect

To provide a personalized matchmaking experience in Pakistan, we collect:

Personal Information: Name, age, gender, contact details (phone number, email), and profile details provided during sign-up.
Uploaded Content: Profile pictures, introduction videos (optional), and other user-provided data.
Usage Data: Interactions with the app, such as profile views, chat requests, and search preferences.
Payment Information: Securely processed via third-party providers for premium features like viewing profiles.

3. How We Use Your Information

We use your data to:

Create and manage your account.
Facilitate matchmaking with compatible profiles across Pakistan.
Enable secure chats with mutual consent.
Allow profile sharing with family, if permitted.
Provide customer support and improve app functionality.
Comply with legal obligations and prevent fraud.

4. Legal Basis for Processing

We process your data based on:

Consent: For collecting and processing personal data as outlined.
Contract: To deliver services you’ve signed up for.
Legitimate Interests: To enhance our app and prevent fraud in Pakistan.
Legal Obligation: To comply with GDPR and Pakistani laws.

5. Data Sharing and Third Parties

We do not sell your data. We may share it with:

Service Providers: For payment processing, analytics, and hosting, all GDPR-compliant.
Legal Authorities: If required by Pakistani law or to protect our rights.
Family Members: Only with your explicit consent for profile sharing.

6. Data Security

We use industry-standard encryption and secure servers to protect your data in Pakistan. However, no system is completely secure, so avoid sharing sensitive information beyond what is necessary.

7. International Data Transfers

Your data may be transferred outside Pakistan or the EU/EEA. We ensure compliance with GDPR and Pakistani regulations through safeguards like Standard Contractual Clauses.

8. Data Retention

We retain your data only as long as needed to provide our services or comply with legal obligations. You can request deletion at any time.

9. Your Rights

Under GDPR and Pakistani data protection principles, you have the right to:

Access your personal data.
Correct inaccuracies.
Request deletion or restriction of processing.
Withdraw consent at any time.
Lodge a complaint with a supervisory authority.

Contact us to exercise these rights.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here, and significant updates will be communicated via the app or email.

11. Child Safety

At Dilwale, the safety of minors is our highest priority. Our platform is strictly intended for adults aged 18 and above — users under 18 are not permitted to create profiles or use any features of the app.

We have a zero-tolerance policy toward any content or behavior involving child sexual abuse or exploitation (CSAE). Users can report such content or behavior directly within the app at any time. All reports are reviewed promptly by our team, and where required, are escalated to the appropriate regional and national law enforcement authorities in accordance with applicable laws.

Users must be 18 years of age or older to register.
Any account found to belong to a minor will be immediately suspended.
Reports of child exploitation are treated with the utmost urgency and reported to authorities.
We cooperate fully with law enforcement investigations related to child safety.

For any concerns related to child safety, please contact us immediately at: dilwaleapp@gmail.com

12. Contact Us

For questions or concerns, reach out to us at: dilwaleapp@gmail.com